Information about using the Greater Sudbury Heating & Air Conditioning AI Assistant, how chat data is handled, and how customer information may be used for service support.
The Greater Sudbury Heating & Air Conditioning AI Assistant is provided as a general support tool to help website visitors better understand possible heating, cooling, and ventilation issues, and to help collect service details for customer assistance.
By using this AI Assistant, you understand and agree that the information provided is for general guidance only and does not replace a licensed HVAC technician, electrician, gas technician, or other qualified professional inspection.
Use of the AI Assistant does not guarantee that a problem has been correctly identified, that a repair is appropriate, or that a system is safe to operate. Any repair, service, or operating decision should be confirmed by a trained professional.
You agree to use the AI Assistant only for lawful purposes and only to request general HVAC support, information, or service assistance. Abuse, misuse, spam, or attempts to interfere with the website or AI systems are not permitted.
In any urgent or potentially dangerous situation, it is best to leave the premises if it is safe to do so and contact emergency services or the appropriate emergency utility provider right away.
The AI Assistant is not an emergency response service and must not be relied upon in place of emergency personnel, emergency gas response, electrical emergency response, or fire services.
Examples may include: gas smell, smoke, burning odour, visible sparks, carbon monoxide alarms, flooding near electrical equipment, or a system that appears unsafe to operate.
During a chat session, the AI Assistant may collect information that you voluntarily provide, such as your name, phone number, email address, address, city, postal code, equipment type, issue details, and service availability.
Data collected during a chat session is stored for a maximum of 14 days for customer assistance and system improvement purposes, including helping the system respond better if you return to continue the same support request.
After that period, chat-session data is deleted from that temporary support flow.
Please do not enter sensitive financial information, passwords, banking details, credit card numbers, or any unrelated private personal information into the AI chat.
Information shared in the chat remains part of the temporary chat support process and is retained for up to 14 days as described above.
Once a service ticket has been submitted, Greater Sudbury Heating & Air Conditioning may use the information you provided to create or update a customer profile for future service calls, scheduling, communication, equipment history, and support follow-up.
This may include details such as:
Customer profiles help improve future service efficiency, reduce repeated questioning, support faster scheduling, and provide better continuity of service from one visit to the next.
If you believe information you provided is incorrect, outdated, or should be updated for future service support, please contact the company directly.